We want you to be 100% satisfied with our products. Thats why we off a 'no questions' returns and refund policy for 60 days after purchase. We offer FREE returns, you do not need to pay shipping to return an item to us.  

If you are not 100% satisfied with Olive + Crate products, simply contact us at our Contact Page and if we cannot rectify any issues for you, we will either offer a replacement product, or offer a full refund. We may ask you to provide an image of the issue, so we can improve our products in the future. In most cases it will not be necessary to return the product and you can keep it as a goodwill gesture.

Amazon Purchases

If you are not 100% satisfied with your Olive + Crate purchase via the Amazon network, in the first instance, please contact us at our Contact Page. We would love to help you directly.

If we are not able to resolve your issue directly, all Amazon purchase are entitled to a 60 day, 'no question' money back guarantee. Please follow Amazons refund policy on their website. Amazons Refund Policy is detailed below, but may be updated by Amazon at any time without notice, so please check their website for the latest policy.

About Refunds

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased.

Where's My Refund?

You can check the payment method that was refunded and the status of your refund in Your Orders.

Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

To see how long it takes for you to receive your refund, please see the table below.

How Refunds Are Issued 

When returning an item you can choose your preferred refund method in the Online Returns Center. 

If you're receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.

Payment Method Refund Method Refund Time (Once Refund Is Processed) 
Credit Card Credit Card3-5 business days 
Credit CardGift CardImmediate
Debit CardDebit CardUp to 10 business days 
Checking AccountChecking AccountUp to 10 business days
SNAP EBT CardSNAP EBT CardWithin 24 hours
Amazon.com Gift Card Gift Card Balance Immediate
Promotional Certificate No Refund Issued N/A 
Credit Card & Amazon.com Gift Card Gift Card Balance or both Reference times above for details
Pre-paid Credit CardsPre-paid Credit CardRefund time depends on the issuer, and can take up to 30 days
Shop with Points Reward PointsReward Point BalanceUp to 5 business days

Note: If we refunded you to a pre-paid card and you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it's stored in.

If your original order was placed using the Amazon Currency converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.

Gift Returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information about gift refunds, go to Return a Gift.

Instant Refunds & Refund Without Return

In some cases, you may be offered an "Instant refund" option to allow you to use your refund without waiting for your return to process. Instant Refunds are either issued to your credit card or as an Amazon.com Gift Card balance. Refunds issued to card issuers will require an additional 3-5 business days processing time by those institutions. You'll still need to return your items within 60 days.

Amazon may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified in the Online Returns Center or by a Customer Service Associate. For more information, go to the Conditions of Use.

O+C Website Returns Limitations

Our return policy is very generous. We allow returns for any reason up to 60 days after delivery, however, there are some limitations.  We offer 1 return or exchange per order only. Therefore, if you decide to exchange a product for a different color and then decide you do not like the new color, we cannot offer a second free return. However, if you return the second item at your cost to our warehouse and it is in the original packaging in a saleable condition, we will be able to refund the original purchase.