Olive + Crate Website Returns

We want you to be 100% satisfied with our products. Thats why we offer a returns, exchange and refund policy for 60 days after purchase. We offer FREE returns & exchanges (limitations apply), you do not need to pay shipping to return an item to us.  
If you are not 100% satisfied with Olive + Crate products, simply start the return or exchange process here. We may ask you to provide an image of the issue, so we can improve our products in the future. In most some it will not be necessary to return the product and you can keep it as a goodwill gesture.

Limitations & exclusions: 

Fair use policy - sometimes we feel there may be customer who take advantage of our generous return policy. Whilst we are very flexible and want all customers to have a great purchase experience, we may impose limitations to the number of returns allowed if we think the system is not being used fairly.

Our bedding products now come packaged in a Tencel draw string bag made of the same material as your sheets, pillowcases and duvet covers. If you really do not like the feel of the Tencel material bag DO NOT unpack the product. If the product is unpacked, it cannot be resold. This contributes to unnecessary resource wastage of product and shipping and ultimately damages the environment.

Order Cancellations

Orders are dispatched from our warehouse 2pm Monday to Friday US Eastern Time. An order that is placed in error may be cancelled by notifying hello@oliveandcrate.com before 2pm EST. If the order is placed after 2pm EST, then the cut off is 2pm EST the next working day (M-F). If we are not notified of a cancelled order by 2pm  EST and the order is dispatched to our couriers, the order can still be cancelled, but the goods must be returned in a saleable condition, not unpacked or used and the order will be refunded.

Amazon Returns

If you are not 100% satisfied with your Olive + Crate purchase via the Amazon network, in the first instance, please contact us at our Contact Page. We would love to help you directly.

If we are not able to resolve your issue directly, all Amazon purchase are entitled to a 60 day, 'no question' money back guarantee. Please follow Amazons refund policy on their website. To start a return on Amazon, log into your account and click on the 'Returns' button in the top righthand corner of the screen.

For purchases on Amazon, Amazon customer support manage the end-to-end return and refund process. For questions and support, please contact Amazon support directly.