We want you to be 100% satisfied with our products. Thats why we off a 'no questions' returns and refund policy for 60 days after purchase.
Olive + Crate Website Purchases
If you are not 100% satisfied with Olive + Crate products, simply contact us at our Contact Page and if we cannot rectify any issues for you, we will either offer a replacement product, or offer a full refund. We may ask you to provide an image of the issue, so we can improve our products in the future. In most cases it will not be necessary to return the product and you can keep it as a goodwill gesture.
Amazon Purchases
If you are not 100% satisfied with your Olive + Crate purchase via the Amazon network, in the first instance, please contact us at our Contact Page. We would love to help you directly.
If we are not able to resolve your issue directly, all Amazon purchase are entitled to a 60 day, 'no question' money back guarantee. Please follow Amazons refund policy on their website. Amazons Refund Policy is detailed below, but may be updated by Amazon at any time without notice, so please check their website for the latest policy.
About Refunds
When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item and how the item was purchased.
Where's My Refund?
You can check the payment method that was refunded and the status of your refund in Your Orders.
Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.
To see how long it takes for you to receive your refund, please see the table below.
How Refunds Are Issued
When returning an item you can choose your preferred refund method in the Online Returns Center.
If you're receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.
| Payment Method | Refund Method | Refund Time (Once Refund Is Processed) |
|---|---|---|
| Credit Card | Credit Card | 3-5 business days |
| Credit Card | Gift Card | Immediate |
| Debit Card | Debit Card | Up to 10 business days |
| Checking Account | Checking Account | Up to 10 business days |
| SNAP EBT Card | SNAP EBT Card | Within 24 hours |
| Amazon.com Gift Card | Gift Card Balance | Immediate |
| Promotional Certificate | No Refund Issued | N/A |
| Credit Card & Amazon.com Gift Card | Gift Card Balance or both | Reference times above for details |
| Pre-paid Credit Cards | Pre-paid Credit Card | Refund time depends on the issuer, and can take up to 30 days |
| Shop with Points Reward Points | Reward Point Balance | Up to 5 business days |
Note: If we refunded you to a pre-paid card and you no longer have the physical card, the card is still stored within your account. It can be used toward future purchases on the account it's stored in.
If your original order was placed using the Amazon Currency converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.
Gift Returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information about gift refunds, go to Return a Gift.
Instant Refunds & Refund Without Return
In some cases, you may be offered an "Instant refund" option to allow you to use your refund without waiting for your return to process. Instant Refunds are either issued to your credit card or as an Amazon.com Gift Card balance. Refunds issued to card issuers will require an additional 3-5 business days processing time by those institutions. You'll still need to return your items within 60 days.
Amazon may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified in the Online Returns Center or by a Customer Service Associate. For more information, go to the Conditions of Use.
