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When will my order arrive? (shipping speed)
USA
Standard Shipping - Free Shipping for orders over $50 & $12.99 flat rate for orders $50 and under
2 - 7 business days, dependant upon region
Business days are Monday to Friday and exclude public holidays
Expedited Shipping
2 - 4 business days, dependant upon region
Does not include Alaska, Hawaii, US Protectorates & APO/FPO
Which carrier do you use?
Most of the time we use UPS, Fedex & USPS from our warehouses. Sometimes USPS may be used, for the last section of the delivery, depending on location
Is shipping free?
Yes! For all orders over $50
Standard shipping is free on all orders over $50, but the speed of delivery can be variable (see above). If you are in a hurry for you products, we thoroughly recommend paying a little extra for expedited shipping.
Where do you ship from?
Olive + Crate products ship from multiple warehouses in the USA which is why we can get them to you so quickly. If you want them even faster, there is express shipping options available at checkout.
Do eucalyptus sheets wrinkle?
In a word "Yes"
Just like linen, cotton, bamboo and other natural fibers, there is going to be some wrinkling. Only synthetic fibers made from petrochemical processes are less likely to wrinkle.
To reduce wrinkling there are a couple of options.
1. Fold your sheets immediately after line drying or machine drying. Folded sheets will show less wrinkles, where as sheets bunched up in a washing basket will get very wrinkly.
2. Set your dryer to 'iron' setting, if it has one. This will leave a little bit of moisture in the sheets and then iron straight away. The moisture left in the sheets will make the ironing a breeze.
100% natural fibers are great for you and the environment, but they do require a little more care than synthetics.
Do you sell 'second hand' sheets?
No!
Only products returned in an unused condition in original packaging are reused. If there is any evidence that a returned product has been un packaged or used, they are donated to local charities and animal shelters.
Should I wash my sheets before use?
This is totally up to you. Our sheets are made in very sanitary conditions, but some people like to wash before use. However, this in not necessary, the sheets are beautiful straight out of the packet.
What is the thread count?
Don't be fooled by thread count trickery! To read how you have been mislead all these years read this article on Huffpost. Olive + Crate eucalyptus sheets are genuine 300 Tread Count.
Where are Olive + Crate sheets made?
Olive + Crate bedding products are designed in Melbourne, Australia, made with sustainable Tencel fiber produced in Europe and assembled in China.
Black Friday & Sale Returns
Over Black Friday and Cyber Monday sale period, which is Friday November 19th through Monday November 30th there will be some limitations to our returns policy.
Homewares
Our current homewares range is being sold at cost, therefore there are no returns on these products for the above period
Eucalyptus Bedding Product
Discounted sale products from the bedding range will incur a $15 restocking fee per order. Full priced items purchased are still eligible for free returns.
How does the 60 Day Risk Free Return Guarantee work?
The Perfect Sleep "At Home Sleep Test" is Available Now
Order the Perfect Sleep bedding products today and try them at home for 60 days.
If they aren't the most incredible bedding products you've ever slept on, we'll provide you with a full 100% refund. The 60 day test begins when you receive the products.
Just contact us, let us know you are not happy with the sheets and we will process your refund following the sheets return to our warehouse.
Perfect Sleep "At Home Sleep Test" is only available to residents of the USA. Expected shipping time is 4-9 days in the USA . Test limited to 3 sheet sets per household.
Used returned bedding is donated to local charities
Fair Use Policy: Our 60 Day free returns and exchange policy is limited to one return or exchange per order. Second time returns or exchanges on the same order will incur shipping fees. Also, second time returns and exchanges on the same order must be returned in a re-sellable condition, to be eligible.
How do I make a return?
We are sorry to hear you are not satisfied with your purchase. As a first step, contact us to see if there is any way we can help you. If we are unable to help, you can start the return process here.
Once you have downloaded your mailing label, print it off. Repackage your goods, preferably in the box you received them in, tape securely, cover all old labels and barcodes and attach your new mailing label with clear tape or glue. Do not place the label around the corner of boxes or across seams. Place it in a prominent position.
Once repackaged, take to your nearest drop off location. Our system uses UPS, Fedex and USPS labels, based on the most cost effective from your location. Please note, we cannot choose a particular shipper for you. To find the location of your nearest drop off location, simply search drop off location for the shipper on your label and enter your address to get the nearest drop off. Your purchase will be refunded within 2 working days of receiving your return at our warehouse. If for some reason you have not received your refund in a timely manner, please contact us to follow up.
I purchased via Amazon, how do I return?
Good news!
We give the same 60 day 'at home' trial for Amazon customers, as we do for our own. The return process is slightly different.
On Amazon.com, go to the Accounts & Lists drop down menu in the top righthand corner of your screen. Click on 'Your Orders' and find the order from Olive + Crate. There will be a button on the order for 'Returns & Exchanges' Click on that button and follow the Amazon instructions.
If you require any further assistance with an Amazon return, please contact Amazon customer support.
Do I have to return the products to get a refund?
In most cases, Yes
We ask that our products are returned, so our staff can inspect them and determine if they are suitable for restocking or donating. We only restock products that are in original packaging and have not been used at all.
When will I receive my refund?
Your refund will be processed to your account as soon as the products are received back at our warehouse
Can I exchange my products?
Yes!
If you have made a mistake in your purchase, don't panic. We can exchange for another color or size. (limit one exchange per order)
Can I cancel an order I placed in error?
Absolutely!
Cancellations are possible, but there are some conditions and limitations.
Orders are dispatched from our warehouse 2pm Monday to Friday Eastern Time. An order that is placed in error may be cancelled by notifying hello@oliveandcrate.com before 2pm EST. If the order is placed after 2pm EST, then the cut off is 2pm EST the next working day (M-F). If we are not notified of a cancelled order by 2pm EST and the order is dispatched to our couriers, the order can still be cancelled, but the goods must be returned in a saleable condition, not unpacked or used and the order will be refunded, less $15 restocking fee.
What happens if Olive + Crate sent the wrong products?
Oh no! We are sorry to hear this has happened. It does not happen very often, but may occur from time to time. Simply get in touch with us via hello@oliveandcrate.com and we will make it right for you.
What Payment methods are accepted?
At Olive + Crate you can shop using many payment methods, these include: -
- all major credit cards (including Amex)
- Shop Pay
- PayPal
- Apple Pay
- Google Pay
- Klarna (buy now, pay later)
Is your payment system secure?
Our site is certified Level 1 PCI DSS compliant.
Our internet host is very serious about securely hosting our store and has invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and ecommerce hosting secure.
This means you can shop securely on Olive + Crate knowing that your payment details (such as card numbers) and customer date will not be compromised.
Do I have to pay the full amount of my purchase now?
No you don't!
We offer convenient 'buy now, pay later' option with Klarna. You can conveniently spread your purchase out over 4 equal payments every 2 weeks. To find out more, check out our Klarna FAQ here
Why have I been charged an international transaction fee?
We have had a few rare occurrences where a customers bank has charged them an international transaction fee. This is because Olive + Crates registered business address is in Australia. However, banks should not charge this international fee, because the Olive + Crate website is hosted in the US, charges in US dollars and only sells in the US. If this happens, please call your bank and ask for the fee to be reversed, because it is not an international transaction.
Can I use multiple discount coupons?
Unfortunately not, you can only use one coupon per order. For example, a Welcome Discount Code cannot be combined with a promotion code for a larger discount.
Can I use a discount coupon with a discounted bundle?
Unfortunately not, because bundles are already discounted, a discount coupon cannot be used in addition. You can however retain your discount coupon for a future purchase..
